Learn how Mercuri International applied the "Competence Clock" approach to design and implement a training program for a consumer goods company. The program brought a large increase in KAM and negotiation skills which led to an increase of 15% in turnover in two years.
This is a series of videos based on interviews with Cary Baily-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.
Many companies have an established Account Management approach and teams but often it is not working the way they want it to. Mercuri International has helped many companies to improve their business in the following areas:Maximising customer revenues through selling the complete portfolio profitably.
This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.
Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.
Axellus Oy, a company in the health food business, aims at becoming the best company in its industry. Long-term, systematic development is essential for reaching the objective.
Mercuri International is the chosen partner for sustainable development.
Fortum is a leading energy company in the Nordic countries and the other parts of the Baltic Rim. Fortum's activities cover the generation, distribution and sale of electricity and heat, the operation and maintenance of power plants as well as energy-related services.
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